Parcel Exception Guide

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Exception

Common search wording (not official text): Delivery Exception

The package is still in the UPS network, but something unexpected happened that may change the scheduled delivery date. The specific reason appears in Shipment Progress on the tracking page.

Act or wait
Wait
Who must act
Carrier
Official deadline or hold
no official deadline found
Last checked
(Asia/Shanghai)

Official wording

The shipment is in the UPS network, but there was an unexpected error that may result in a change in the scheduled delivery date. The reason for the exception will be noted in the Shipment Progress section of the Tracking Detail page. When the delivery date changes, the tracking status will show the new date.

Source: UPS — Understanding Tracking Status (US)

What to do

Open the tracking detail and read the Shipment Progress reason. Check whether a new delivery date appears. If the reason mentions address or pickup options, use Change My Delivery or Correct My Address when those buttons are available. Otherwise, wait for the next scan unless the reason asks you to contact UPS or the shipper.

Open official UPS tracking

Sources