What does this tracking status mean?

UPS

Awaiting Customer Pickup (UPS Access Point)

The package was redirected to a nearby UPS Access Point for you to collect. Confirm tracking shows Awaiting Customer Pickup before you go.

Act now Who: Recipient

UPS

Correct My Address / unsuccessful delivery related to address details

UPS surfaces a Correct My Address option when small address fixes (ZIP, apartment number, missing details) may unblock delivery. If that option is missing, the shipper must help.

Act now Who: Recipient, Shipper

UPS

UPS Delivery Notice (missed delivery / InfoNotice)

A driver left a delivery notice because the first attempt to deliver or pick up was unsuccessful. UPS may make up to three delivery attempts, then return the package to the sender.

Act now Who: Recipient

UPS

Exception

The package is still in the UPS network, but something unexpected happened that may change the scheduled delivery date. The specific reason appears in Shipment Progress on the tracking page.

Wait Who: Carrier

UPS

Service disruption / severe weather delay

UPS publishes service alerts when severe weather, natural disasters, or other conditions beyond its control delay or disrupt service. Affected shipments may lose Service Guarantee coverage.

Wait Who: Carrier

FedEx

Ready for pickup

The package was redirected to a nearby location because of a hold-at-location request and is ready to collect.

Act now Who: Recipient

FedEx

Returning to shipper

The shipper recalled the package, or FedEx reached the maximum number of delivery attempts. The package is going back to the shipper.

Act now Who: Shipper, Recipient

FedEx

We tried to deliver

FedEx could not complete delivery. You may get a door tag and picture proof of the attempt.

Act now Who: Recipient

FedEx

Delivery Exception / Exception

A temporary delay from unavoidable circumstances such as extreme weather, a natural disaster, customs delays, or other conditions. It does not necessarily mean the shipment will arrive late.

Wait Who: Carrier

USPS

Available for Pickup

The package cannot be delivered as addressed for pickup scheduling; it is available for pickup at the local Post Office. A redelivery cannot be scheduled for this package. This is not the same as Available for Redelivery or Pickup, which allows scheduling a Redelivery request.

Act now Who: Recipient

USPS

Insufficient Address

Part of the delivery address is missing, incomplete, or incorrect. The package is being returned to the sender.

Act now Who: Shipper

USPS

Notice Left (No Authorized Recipient Available)

A signature was required and nobody available could sign. The carrier left a PS Form 3849 Redelivery Notice. There is no automatic second delivery attempt. PS Form 3849 is the same notice form used for other Notice Left statuses, including when no secure location was available; the form name is not unique to this status.

Act now Who: Recipient

USPS

Notice Left (No Secure Location Available)

Carrier did not see a secure place to leave the package and returned it to the Post Office. No automatic second attempt. PS Form 3849 is the same notice form used for other Notice Left statuses, including when no authorized recipient is available; the form name is not unique to this status.

Act now Who: Recipient

USPS

No Access to Delivery Location

Carrier could not reach the mailbox, porch, garage, or other delivery point. Common causes include a blocking vehicle, animals, locked gates/buildings, utility work, or emergency responders.

Maybe act Who: Recipient, Carrier

DHL

Delivery Attempt Could Not be Completed

Delivery was not successful. Listed as an alert status requiring urgent action.

Act now Who: Recipient

DHL

Exception

Exception checkpoints mean shipment progress has been impacted—for example shipment refusal or a bad address.

Act now Who: Shipper, Recipient, Carrier

DHL

Further Consignee Information Needed

More recipient information is required before the shipment can continue.

Act now Who: Recipient

DHL

On Hold Awaiting for Payment of Shipment Related Fees

Shipment is held because import duties, taxes, or related fees are unpaid.

Act now Who: Recipient, Shipper

DHL

Returned to Shipper

The shipment is returning to the original sender for reasons such as customs issues, consignee rejection, or payment problems.

Act now Who: Shipper, Recipient

DHL

Shipment is On Hold

The shipment has stopped at a checkpoint. DHL classifies this as an alert status needing immediate attention.

Act now Who: Recipient, Shipper

DHL

Custom status updated

Destination-side customs processing activity. Can be an early sign that customs may need more information for clearance.

Maybe act Who: Shipper, Recipient, Customs